Institution for Savings

FREQUENTLY ASKED QUESTIONS

1. Where do I go to get help?

For help with the Institution for Savings Internet Banking, please call 978-462-3106 or e-mail us at info@ifs-nbpt.com.
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2. What is my Customer Number?

Your Customer Number is the number that uniquely identifies you on the Internet Banking system. Your Customer Number is typically your Social Security Number or business EIN without dashes or spaces for the initial logon.
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3. What is my Password?

Your Password is for use on our Internet Banking system. It is independent from your ATM/Debit PIN and Quicken™ / Microsoft Money™. The Password can be either numbers or letters or a combination of the two.
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4. How do I change my Password?

Changing your Password can be done in your Internet Banking session. By selecting User Options and Change Password from the list of available options.
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5. What happens if I type my Password incorrectly?

If you type your Password or your Customer Number incorrectly five times, you will be locked out of the Internet Banking system and will have to call us at 978-462-3106 to be reset.
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6. What do I do if I forget my Password?

If you forget your Password, contact us at 978-462-3106. We are able to reset your Password over the phone, but cannot provide new Passwords via email since email is not a secured transmission. When you log into Internet Banking you will be prompted to change your Password.
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7. How long is my account history maintained?

You can access at least three months of historical infomration for each of your accounts online at any time.
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8. How do I view my account balances?

After logging in, select Account Access if not defaulted to this location.

Click on the Account Access Menu Item while you are logged into Internet Banking
The Account Information page will display the Account Type, Account Number,and Current Balance for all of your accounts.
Select the account that you would like to view more information on by clicking on the account title

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9. Can I view a specific check?

We offer our customer's the ability to see their check images online. In order to view a check login to Internet Banking, select Account Access and the acount for which you wish to obtain the check. While viewing the account transaction history click on any check number represented by a link in order to view the check image.
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10. How do I download my banking information?

We offer two methods for customer's to export their account histories. One is to export the information from the internet in a format chosen at the bottom of the Account transaction page. This information is then uploaded into the particular financial management software.
The second method we offer is Direct Connect which allows for your Personal Finance Manager, Quicken™ / Microsoft Money™ to contact the bank directly and import the information automatically. To sign up for the free Direct Connect service please contact us at 978-462-3106.
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11. For what accounts is funds transfer available?

Funds transfer is available between checking, statement savings and loans, including and Overdraft Protection.
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12. How do I transfer funds between accounts?

Select Account Transfers from the bottom of the Account Access page. Specify the To and From accounts, as well as the amount, and click submit. Transfers made during regular business hours take place in 'real time'. Those placed during off hours are processed on the following business morning.
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13. How can I make a loan payment?

Loan Payments can be made through the Bill Payment system, but are most efficiently handled by transferring money from a checking or savings account into the loan account as you would with any other transfer.
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14.What if some of my statement accounts are not allowing me to transfer to or from them online?

For each account that we make available over the internet for transfers, Federal Law requires that we first have your signature. Printing off an application and indicating the account for which you would like to enable transfers can accomplish this. Please feel free to fax the form back to us at 978-462-1980 or drop it off at any of our branch locations.
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